Frequently asked questions

How do I make a search?

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If you want to send us a query, you can do so via our menu bar, which always says 'Send query'. There you will be further assisted in completing your search.

How can I hand over my identification securely?

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If you have given us a search request, you will be able to upload the necessary documents such as your ID or passport. All this is done via a secure connection and it is stored securely, so no third party will ever be able to view your data. You also have the right to delete the files at any time. When the search has been completed, all the given and submitted documents will be deleted.

When do I have to pay?

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We work on a no cure, no pay basis this means that you only have to pay us when we have completed your search.

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